Frequently Asked Questions
What areas do you service?
Star Of Moving operates in the Toronto, GTA area. To enquiry about your specific requirements, send us an email on firstname.lastname@example.org
Do you move pianos?
Pianos are on a case by case basis and depend on the type of piano, amount of stairs, and various logistical scenarios. If we do not believe we can move your piano safely, we will let you know and recommend that you use a piano specialist. In the cases where we can move your piano, an extra charge will apply. Please provide information about the type of piano, the number of stairs involved at both the origin and destination and any other important information when you request a quote.
What happens if I need to cancel?
Moves that are cancelled prior to 48 hours of the scheduled arrival time will incur no fee and your deposit will be refunded in full. Your deposit will be forfeited for any move cancelled within 48 hours of the scheduled arrival time. Any move cancelled or re-scheduled on the day of the move will incur the minimum 2 hour charge plus travel fee.
Do you move heavy items over 100kg?
Yes we can, however we ask that you let us know at the time of booking to ensure that firstly we can move it and secondly we bring the right tools on the day. For some heavy or oversized items there may be a surcharge. Letting us know in advance will ensure there are no issues on the day.
Which items are prohibited from being loaded on the trucks?
It is recommended not to store any dangerous items such as flammable liquids, corrosive chemicals, firearms, noxious materials, poisonous items, pets or any perishable products.
Can your removalists disassemble and reassemble furniture?
Our team will bring standard tools and can help taking apart and putting furniture back together. Common items include bed frames and tables. Please note they are not handymen so don’t carry power tools and can’t do things such as installing televisions on the wall. There is no extra charge to disassemble and reassemble furniture.
How should I prepare my fridge?
The fridge needs to be emptied and wiped before the removalists arrive. If it needs to be stored, it is recommendable to wipe the interior of the fridge with Vanilla essence in order to avoid any mildew.
Can I help the removalists?
Yes, you can help our team doing your move. For liability purposes, we don’t allow you in the trucks but you can help us carry the boxes. It will be faster and cheaper for you!